Terms of Service

Acceptance of Terms

Welcome to Cruise Offer Hub. By accessing this website, creating an account, or using the service, you agree to comply with these Terms and all applicable laws. If you do not agree, please do not use the website.

Description of Service

Offer Hub provides tools and information to help cruise guests watch pricing, compare cabin upgrade opportunities, review price history, organize cruise offer information, use Skipper (Concierge AI) for cruise planning, and participate in the Cruiser Lounge community.

Independent Service

Cruise Offer Hub is an independently operated information and tracking service. It is not affiliated with, sponsored by, approved by, endorsed by, or an official representative of any cruise line, casino program or other third-party provider. Names, links, integrations and member reports do not imply affiliation or endorsement.

Eligibility

Cruise Offer Hub is intended for individuals 18 years of age or older. You may not use the service if you are not legally permitted to do so in your jurisdiction.

Plans and Feature Access

• New account creation may be paused due to service capacity. Existing members retain access subject to their plan and account status.
• Features, pricing, and availability may change as the service evolves.
• Some features depend on your plan, available pricing data, and account status.
• Paid features and billing terms are presented before purchase.

Accounts and User Information

• You are responsible for providing accurate information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• An account is required to use tracked sailing and offer features.
• Offer Hub does not require your cruise line username or password.

Pricing Information

Cruise lines have final authority over all fares, taxes, fees, availability, offer eligibility, upgrades, refunds and booking terms. Only the applicable cruise line can confirm pricing or approve a booking change. Nothing shown by Cruise Offer Hub reserves a cabin, changes a booking or binds a cruise line. Information, comparisons, examples, alerts and member reports are for reference only and may be incomplete, delayed, outdated or incorrect. We do not guarantee pricing accuracy, availability, eligibility, savings, upgrades, refunds, bookings, uninterrupted monitoring, delivery of every alert or any other outcome. Verify final prices, availability, eligibility and terms directly with your cruise line or an authorized travel advisor before making or changing a purchase.

• Upgrade figures are estimated fare differences calculated from observed category fares and assumed offer or booking credits, less any recorded upgrade credit. A potential $0 fare difference is not a free or approved upgrade. A listed cabin category does not confirm upgrade eligibility or availability.
• Public retail promotions may not apply to casino offers, and cabins outside an offer may require full cruise fare. Confirm the official total, applicable offer credit, taxes and fees with the cruise line or your authorized travel advisor before changing a booking.

Informational Use

Pricing history, upgrade estimates, trends, alerts, recommendations, and Skipper answers help you compare options. They are not a substitute for advice from a qualified financial, legal, or travel professional, or confirmation from the cruise line. Skipper is an AI assistant, not a travel agent or an authorized cruise-line representative.

Skipper and AI Features

Skipper (Concierge AI) is an automated cruise-planning assistant included with Captain membership, subject to a monthly question allowance and service availability. It uses AI and supported OfferHub records to answer questions about saved offers, sailings, cabin upgrades, and selected cruise extras.

• Skipper can make mistakes, omit relevant details, or use incomplete or outdated records. Source links, recorded prices, and estimates are not confirmation of a current fare, available cabin, offer eligibility, or a guaranteed saving.
• Check important answers against the linked records and confirm prices, taxes, fees, guest counts, offer restrictions, and booking terms with the cruise line or your travel advisor before acting. You remain responsible for booking and travel decisions.
• Skipper does not book, pay for, cancel, or change a cruise, cabin, package, or membership on your behalf. Its supported tools read information; they do not authorize transactions.
• Your available question allowance and reset date are shown in Skipper. Unlimited watched sailings on Captain does not mean unlimited AI questions. Rate limits, maintenance, provider availability, and service capacity can temporarily limit access.
• Submit only information you are authorized to use. Do not include passwords, payment details, passport information, reservation or loyalty numbers, or unnecessary personal information about yourself or others. Automated removal of sensitive information may miss details.
• Questions, relevant conversation context, and selected offer or sailing records are processed by our AI provider, OpenAI, to generate replies. We save conversations and feedback as described in the Privacy Policy. AI processing needed to answer a question is separate from optional website analytics.
• You remain responsible for your questions and your use of generated answers. Answers may be similar to those provided to other users and may contain material subject to third-party rights; do not use them to violate those rights or applicable law.

Acceptable Use

• Use the service only for lawful purposes.
• Do not attempt to disrupt, overload, reverse engineer, scrape, or misuse the service.
• Do not use unauthorized automated tools or bots to access the service. This does not prohibit normal use of Skipper or the supported OfferHub browser extension.
• Do not submit false, misleading, fraudulent, unlawful, threatening, harassing, hateful, obscene, invasive, or abusive information or content.
• Do not impersonate another person, post spam or scams, or disclose another person’s private information without permission.
• Do not upload content that infringes intellectual property, privacy, publicity, or other rights.
• Do not use Cruise Offer Hub to violate the rights of others or applicable laws.
• Do not attempt to access data or systems you are not authorized to access.

Cruiser Lounge and User Content

• The Cruiser Lounge allows eligible account holders to create profiles, join sailing roll calls, post discussions and replies, react to content, report content, and upload images.
• You retain ownership of content you submit. You are responsible for that content and for the consequences of sharing it. Visible member upgrade reports may also appear on public pages, with your display name, avatar, ship, sailing details, cabin categories, and reported upgrade cost.
• You represent that you own your submitted content or have all permissions necessary to post it and grant the license described in these Terms.
• Do not post booking numbers, travel documents, financial information, precise location information, or personal information about another person without permission.
• Other members may view, quote, react to, or capture copies of content you share. Removing content from Cruise Offer Hub cannot guarantee removal of copies made by others.

License to User Content

When you submit content to Cruise Offer Hub, including community posts, Skipper questions, or feedback, you grant Cruise Offer Hub a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, and process that content solely as reasonably necessary to provide, secure, and improve the features you use. This includes processing AI questions through the provider described in the Privacy Policy, reviewing feedback, and moderating content. For content you share with the community, the license also permits display and distribution in community and public member-upgrade features. Private Skipper conversations are not public community posts. This license does not authorize us to publish private AI conversations as marketing or use them to train a general-purpose AI model. The license ends when your content is deleted from our active systems, except to the extent content must be retained for backups, legal compliance, safety, enforcement, or content shared or copied by others.

Community Moderation

Cruise Offer Hub may, but is not obligated to, monitor, review, investigate, hide, remove, preserve, or disclose user content or reports. We may lock discussions, restrict Lounge features, suspend accounts, or terminate access when we reasonably believe content or conduct violates these Terms, threatens users or the service, infringes rights, or creates legal or security risk. Moderation decisions may be made without advance notice where appropriate.

Member Content and Community Information

Member posts, upgrade wins, prices, savings, opinions, and recommendations are supplied by users and are not verified, endorsed, or guaranteed by Offer Hub. Community content may be inaccurate, incomplete, outdated, or objectionable. Always confirm fares, offers, availability, and booking terms directly with the applicable cruise line or a qualified travel advisor before acting.

Copyright Complaints

If you believe content on Cruise Offer Hub infringes your copyright or other intellectual property rights, contact support@cruiseofferhub.com with identification of the protected work, the content at issue, your contact information, and a statement explaining your good-faith belief that the use is unauthorized. We may remove reported material and restrict repeat infringers where appropriate.

Intellectual Property

Cruise Offer Hub software, branding, logos, graphics, website materials, and related intellectual property are owned by Cruise Offer Hub or its licensors unless otherwise stated. User content remains owned by the user who submitted it, subject to the license granted in these Terms.

Subscriptions and Paid Features

Paid memberships are billed through Stripe on the monthly or annual cycle selected at purchase and automatically renew until canceled. The price, billing interval, and any promotion are presented in the purchase flow. A promotion may expire and billing then continues at the disclosed standard rate. Applicable taxes may be added. Additional sailings, Premium sailing passes, and Offer Vault import credits are separate one-time purchases with their limits, scope, and any expiry shown before purchase.

• Manage your subscription and cancellation through billing in Account settings. Cancel before your renewal to prevent the next recurring charge; review the effective date shown by the billing portal. Contact support if you cannot access cancellation.
• Changing an existing plan can create an immediate prorated charge and can resume a subscription previously set to cancel. Review the selected plan before confirming.
• Cancellation does not automatically refund previous charges. Contact support about duplicate charges, billing errors, service problems, or refund requests. Any mandatory refund, withdrawal, or cancellation rights under applicable law remain available.
• Deleting browser data, uninstalling the extension, or stopping use does not cancel a paid subscription. Do not purchase solely in reliance on an unannounced future feature.

Service Availability

We aim to provide a useful and reliable service, but Cruise Offer Hub may be unavailable, delayed, interrupted, or inaccurate at times. We may modify, suspend, or discontinue parts of the service at any time.

Limitation of Liability

To the extent permitted by applicable law, the service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted tracking, delivery of every alert, a particular saving, a booking, or an upgrade.

• To the extent permitted by law, we exclude liability for indirect or consequential losses, lost profits, missed fare opportunities, or losses resulting from reliance on unverified prices, AI-generated answers, or member content.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer guarantees, liability for fraud, willful misconduct, or other non-waivable statutory rights. These qualifications apply to every disclaimer in these Terms.

Travel Decisions and Casino Offers

We do not sell or fulfill cruise bookings, hold cabin inventory, or determine casino-offer eligibility. Cruise lines set fares, taxes, port expenses, gratuities, eligibility, combinability, availability, and booking conditions. An estimate labeled free or showing savings may exclude other amounts payable. Verify the final total directly before acting. Casino benefits are not a reason to gamble or increase gambling; no gambling outcome or future offer is promised.

Extension, Imports, and Third-Party Services

Use connected services, uploaded invoices, and traveler profiles only with authority from the account holder and affected travelers. Your use of cruise-line sites and the optional extension must comply with applicable third-party terms. Scans contribute normalized offer details to a shared catalog, including when not connected to an OfferHub account, as explained in the Privacy Policy. Third-party availability and permission to access data may change.

Termination and Resolving Concerns

You may stop using the service and request account deletion through support; separately manage any active subscription in billing. We may restrict access for material violations, fraud, or security threats, subject to applicable law. Contact support@cruiseofferhub.com about a complaint or account restriction. Contacting us does not waive your right to contact a regulator or pursue remedies available under applicable law.

Privacy

Your use of Cruise Offer Hub is also governed by our Privacy Policy.

Changes to These Terms

Updates are posted with a revised date. Where required by law, material changes require advance notice or renewed agreement. Changes do not retroactively remove accrued rights or override mandatory consumer protections.